Policies

We expect all players to arrive on time and prepared for their coaching session with appropriate equipment, including:

• Suitable sports clothing and tennis shoes

• A drink bottle and hat (especially during summer)

• A tennis racquet (unless pre-arranged to borrow one)

For safety reasons, players are not permitted to participate if they are barefoot.

We structure our coaching programmes based on the school year, using the Term 1-4 system.  

Full payment is required prior to the first week of coaching (unless otherwise agreed) to secure your place in the programme.

We accept online payments via Xero invoices (including card, Apple Pay, Google Pay, and Stripe). Cash payments may be accepted if arranged in advance.

If payment is more than two weeks overdue from the programme start date, we reserve the right to offer the player’s position to another participant.

If you are unable to attend a session, please notify our team in advance.

We may offer make-up lessons or credits if a session cannot go ahead due to:

• Poor weather conditions

• Player or coach illness/injury

• Player or coach being away overseas

We aim to provide at least 30 minutes’ notice for any session cancellations, communicated via our WhatsApp Group Chats.

No refunds or credits are provided for missed sessions due to personal scheduling conflicts or alternative plans.

Players may be included in photos or videos for promotional use (e.g. website, social media, email communications). Players will not be identified by name.

If you prefer not to be included in any media, please contact us in advance.

All players are expected to:

• Show respect to coaches and fellow players

• Use appropriate language

• Follow coaching instructions

• Demonstrate good sportsmanship

If a player does not meet these expectations:

• A warning will be issued

• Continued behaviour may result in the player being asked to sit out temporarily

• For junior players, parents/guardians will be contacted if necessary.

Ongoing behavioural issues may result in removal from the programme. In this case, a refund will be provided for any remaining prepaid sessions.

Players must disclose any injuries or medical conditions that may affect their participation.

A basic first aid kit and AED defibrillator are available on-site.

Players are under the coach’s supervision during their scheduled session time only. Before and after sessions, responsibility remains with the parent/guardian. Please ensure timely drop-off and pick-up, particularly for junior players.

By enrolling in any of our programmes (group coaching, private lessons, academy, or holiday camps), you agree to the above terms and conditions.